Note: You must call us before returning your products. You will be issued a RMA
number. All orders returned without an RMA number will be return.
All items should be set up to
make sure there is no damage or missing parts with in the first 21-days.
All returns or exchanges must be completed within 30-days of original shipping
date. All items must be new, unused and in the original box and packaging.
Customer is responsible for insuring all packages returned. Item that are not
re-sellable will be returned to customer with no refund. Customer is responsible
for any insurance clams. (some exception do apply
*¹) (exceptions are listed below)
Products: example: air mattress, inflatable ground tents or inflatable
truck tents. These products can only be exchanged if found to be defective on
delivery. These items should be check and inflated to make sure there are no
problems. You must contact us within the first 10-days
after delivery to arrange for the exchange. All products must be in like new
condition. Used products will not be eligible for exchange even if within the 10-day period.
We will be happy to replace any defective products no charge to you. Inflatable
products can only be exchanged for same product and can not be returned for a
refund. If you have a
problem after the first 10 days you should contact the manufacture and file a
clam against the warrantee if applicable.
Exchanges: We understand that sometimes mistakes
happen. We will gladly exchange any products purchased from our site within the
above mentioned time frames.
Please contact us for return/exchange information. In some cases the customer
will be responsible for a 20% restocking fee and
shipping charges for both directions. If the mistake was on our end we will pay for the
Refunds: Refund returns are subject to a 20% restocking fee plus the
original cost of shipping. Please note that the original cost of shipping
will be charged back to the customer regardless of whether the original shipping
was free. Shipping charges are non-refundable. (Example: customers order was for $150 with free shipping...the customer
will receive a refund of $150 minus the 20%, minus $11.50 for original shipping)
Return Authorization Form Here